AI answers.
Your team approves.
No loop.
Customer support on WhatsApp and on your website, with multi-model AI, your own knowledge base, and human approval before anything is sent.
It arrives
A message comes in through WhatsApp or the widget on your website.
AI answers
Grounded in your knowledge base, in the customer’s own language.
A human decides
Approve in one click, edit, regenerate — or take the chat over and pause the AI.
Multi-model AI
OpenAI, Anthropic, Google and xAI. Cost tracked per conversation.
Knowledge base
Upload your PDFs and docs. The AI answers from them, with sources.
Human approval
Nothing goes out without a 👍 or an edit. Optional per conversation.
Multilingual
Answers in English, Portuguese and Spanish — one base serves all three.
Broadcasts
Send approved templates, segment by tag, automatic throttling.
Team inbox
Taking a chat pauses the AI. Internal notes, ownership per agent.
Everything the dashboard does, the API does too.
The dashboard gets no special treatment — it calls the same REST API you do. And the official MCP server puts cuby inside Claude: your agent reads conversations, searches the knowledge base and replies on WhatsApp without leaving the chat.
REST API
- Plain JSON, Bearer auth, no SDK required.
- Conversations, knowledge base, prompts, broadcasts, cost per model.
- Outbound webhooks signed with HMAC-SHA256.
curl https://cuby.cubelabs.dev/api/rag/conversations \
-H "Authorization: Bearer $CUBY_API_KEY"cuby-mcp
- Official MCP server, runs over stdio in any client.
- Read, write and admin: approve a reply, take over a chat, ingest a document.
- Same API key — the MCP is a thin proxy, no logic of its own.
{
"mcpServers": {
"cuby": {
"command": "node",
"args": ["/path/to/cuby-mcp/dist/index.js"],
"env": { "CUBY_API_KEY": "sk_..." }
}
}
}A fixed price, plus what you use
Every plan comes with a monthly fee and a credit bundle. Go past the bundle and you only pay the overage — no cut-off, no surprises. No lock-in.
- 250 credits per month
- 2 people on the team
- 1 knowledge base
- Human approval
- Live in minutes
- Broadcasts
- 250 credits per month
- 2 people on the team
- 1 knowledge base
- Human approval
- Shared team inbox
- 1,000 credits per month
- 5 people on the team
- 3 knowledge bases
- Website and WhatsApp
- Broadcasts
- Pick your AI model
- 4,000 credits per month
- Unlimited seats
- Unlimited knowledge bases
- Multiple WhatsApp numbers
- API and webhooks
- Priority support
- Dedicated instance, separate database
- Negotiated volume
- Your brand on the panel
- Custom integrations
- Service level agreement
Switch channels whenever you want. Started on WhatsApp only and now want the website too? Move up to Pro and your knowledge base, history and tags come along.
Agencies and resellers: the Dedicated plan can carry your brand, with your team serving the end customers.
One meter, not three
Conversations, broadcasts and images all draw from the same balance. No separate meters landing on one invoice.
| What you do | Credits |
|---|---|
| A full conversation with a customer | 1 |
| Conversation on a stronger model | 5 |
| Service message on WhatsApp | 2 |
| Promotional broadcast on WhatsApp | 6 |
| Generated image | 20 |
| Upload a document to the base | free |
cuby is a product by CubeLABS Tecnologia.
A Brazilian software house, a small team in São Paulo. We have been writing code for Brazilian companies for over a decade.
Cuby came out of a real support problem in our own operation — fast answers on WhatsApp without handing the brand over to an AI on its own.
- legal name
- CubeLABS Tecnologia Ltda.
- address
- Av. Brig. Faria Lima, 2369
Conj. 1102 · São Paulo · SP - founded
- 2015
Rather talk first?
We answer.
No long form. Send a message and we come back with timing and price within 24h.
- [email protected]
- (11) 3230-8018
- /company/cubelabs
- address
- Faria Lima, 2369 · Conj 1102 · SP